Cute Coloring Book — Support

Help for Cute Coloring Book, a coloring app for young children from Moon Bear LLC.

Get in touch

Email hello@moonbear.shop and a real person will reply. Telling us your device (iPhone or iPad) and what happened helps us answer faster.

How the app works

Tap a shape to fill it with the selected color, drag the brush to paint freely, or tap to place a sticker. Pinch to zoom in on small areas. The eraser removes paint without touching the outlines. There is no text anywhere in the drawing screen, so a child who cannot read can still use every tool.

Free pictures and subscriptions

Several pictures in every book can be colored for free. A subscription unlocks every picture in every book, including new books as they are added, and is shared with your family group.

Subscriptions are available monthly or yearly and begin with a free trial. Payment is charged to your Apple ID at confirmation of purchase, and renews automatically unless cancelled at least 24 hours before the end of the current period.

Managing or cancelling a subscription

Subscriptions are managed by Apple, not by us. On your device, open Settings, tap your name at the top, then Subscriptions. From there you can change plans or cancel. Deleting the app does not cancel a subscription.

Restoring a purchase

On a new device, or after reinstalling, open Settings inside the app and tap Restore purchases. You will need to pass the grown-up question first. Make sure you are signed in with the same Apple ID that bought the subscription.

Refunds

Purchases are made through Apple, so refunds are handled by Apple under their policies. We cannot issue refunds directly. You can request one at reportaproblem.apple.com.

The grown-up question

Anything that costs money or leaves the app is protected by a short multiplication question written out in words. It is there so a small child cannot reach a purchase screen by tapping around. A wrong answer replaces the question with a new one.

Privacy

The app collects nothing at all — no analytics, no advertising, no trackers. Read the full privacy policy.